Holly Stiel of “Thank You Very Much, Inc. wrote an article describing a great concierge. It is simple yet abundant!

1. Willingness is the capacity to be one of the greatest in the field, while remaining humble. With humility, comes a passion for continuous learning and deep-seated desire to be helpful.

2. Commitment is the unrelenting dedication to find a way to make it happen, no matter what “it” is.

3. Readiness to Take Action. To borrow the Nike tagline, great concierges “just do it”.

4.  Make it personal. As they say in the Hokey Pokey “Put your whole self in”.

5. Master Collaboration: Success through teamwork and partnership.

These are great words of wisdom from one of the best in the field of customer service!

Regards to you and a balanced life!