I had the opportunity to listen to a presentation by Stephanie Leese Emrich. She is the founder and Chief Service Officer of ServiceSpeaks, LTD. Additionally she is a former National Concierge Association Chicago President and member of Les Clefs d’ Or. Her presentation motto is; a smile is the key that fits the lock of everybody’s heart and the key to success.  I really appreciated her definition of “service”,

Service:

Sincerity: Authentically delivering service with utmost sincerity, even when that requires extra effort.

Encouragement: Showing unrelenting support; reserving judgment.

Rapport: Pursuing an on-going dialogue, in a professional yet caring and cordial way.

Value: Arrangements we make or information we provide is perceived to be personal and customized (solving a challenge for a client or guest).

Initiative: Extending yourself, raising the stakes and taking a risk!

Contribution: Make all that you do indelible.

End Zone: “There is no Finish Line”.

 What a great way to deliver “service”. Hopefully this is a helpful insight to your business!

Regards to you and a balanced life!